Here are some of the most commonly asked questions. If you do not find the answers you are looking for here please feel free to reach out.
Q: Are there minimums on screen print orders?
A: Screen printing minimums are 15 pieces per Color or Location to be printed. We will do fewer items but they can become expensive as we have cost minimums we must adhere to to stay in business. We are competitive in our pricing but more importantly we are fair to our customers and our business. We are willing to look at price matching on a case by case basis.
Q: What kind of art files do you accept?
A: .ai, .eps, and .pdf art files. for best results We prefer vector files when adjusting size to fit your printing area. All files should have the graphics and fonts converted to outlines.
If you do not have usable artwork, our graphic design department can help re-create your artwork in the proper format needed for creating film..
First 30 minutes of design time is free. After that there may be a charge. For re-creating your art, the best file format to submit is a 300dpi jpeg. However, we can work with most other file formats for re-drawing.
Q: Can you PMS color match?
A: Please provide PMS colors from the Pantone Solid Coated library. If you have worries associated with color, please let us know at the time your order is placed. We are happy to color match them for you. Color matching charges will apply. If you don't have access to a pantone book or a program with the colors, Click here. (Please note that not all computer screens are calibrated the same, Color may vary depending on your computer settings. If printing on color garments an underlay will be require to help meet matching requirements
Q: What is an underlay?
A: An underlay is a layer of white ink which is laid down under your design when printing on color garments (including black). The base will allow us to print a design and allows us to better match colors.
Q: What is your turnaround time for screen printing services?
A: Our turnaround time is 7-10 business days. If you have a specific deadline, please let us know beforehand so that we can schedule your order accordingly. if there is a conflict in our production schedule then Rush service fees will apply.
Q: Can I print on assorted garment sizes?
A: We can print both youth and adult garments together if the design size is made to fit the smallest item being screen printed. Some customers prefer two sizes of artwork made to reflect the sizing on youth and adult pieces. In those cases, each imprint
Q: What are setup fees?
A: Setup fees help cover this and materials to get your project to press. Fees include the cost of film, the making of screens, the time and materials used in setting up your project on the press and finally the reclaiming of screen after your project has been printed.
Q: Can I bring in my own apparel to Print?
A: If you have your own apparel we are happy to print it as long as it is new, clean and never been worn. We do this for the health and safety of our staff. We also do not take responsibility for any damaged more misprinted items. We will print what is ordered and brought to us. We recommend you bring an extra one or 1% of each size qty (10 small =1 or 100 small =1 extra).
We can help order bulk apparel at a discount! If you need help finding apparel to print we have several vendors we use and can help order your products in for you. We do not guarantee all sizes are available but we will do our best to help you find what your looking for. By the way, Almost all screen printers use the same vendors so product availability is the same for all shops.
Q: When do I pay for my order?
A: All orders require a security deposit. We will take a credit card number to secure the order but will hold the card until the order is printed or other arrangement is made to pay final bill. Material deposits may be required on new orders or orders greater than $200.